Privacy Policy

OUR PRIVACY POLICY AT A GLANCE

Who are we? We are BTL LANZAROTE S.L., and we process your data as the Data Controller. This means we are responsible for how we use and protect your personal data.

What do we use your data for? We use the data you provide online or through any other means to address your inquiries and suggestions, provide you with services, supply the requested products, and process your online booking.

Why do we have your data? We are authorized to process your data for various reasons. When you fill out a form or send an email with a query or suggestion, we have a legitimate interest in addressing it. When you make a booking, we must fulfill the contract you accept with us, just as we have a legal obligation to issue an invoice that includes your data when the service or purchase is carried out.

Who do we share your data with? We will only share your data with collaborating companies to handle the requests and provide our services or supply you with products, banking entities, and legally required organizations. Under no circumstances will we sell your data to third parties.

What rights do you have? You have the right to access, rectify, or delete your personal data. You also have the right to object to us using data you previously authorized us to use, to port your data, and to not be subject to automated individualized decisions.

In processing your personal data, we apply the following principles to ensure the highest level of protection for you:

Principle of lawfulness, fairness, and transparency: We will always request your consent for the processing of your personal data for one or more specific purposes, which we will inform you of with complete transparency.
Principle of data minimization: We will only request strictly necessary data in relation to the purposes for which we require it.
Principle of limitation of retention period: Data will be kept for no longer than necessary for the purposes of processing. Depending on the purpose, we will inform you of the corresponding retention period. In the case of subscriptions, we will periodically review our lists and delete inactive records after a significant period of time.
Principle of integrity and confidentiality: Your data will be processed in a way that guarantees adequate security and confidentiality. You should know that we take all necessary precautions to prevent unauthorized access or misuse of our users’ data by third parties.

In this privacy policy, you will find more detailed information about how we use the personal data of our clients, suppliers, and users, and in general, of all the people who maintain contact with us, regardless of the means they used to communicate (online form, by phone, by email, or in person).

We like to be transparent about what we do with your personal data, that you understand the implications of the uses we make, and the rights you have concerning your data. For this reason, we keep our Privacy Policy, Legal Notice, and Cookie Policy up to date, which you can consult on this website.

If you have any questions or want more information about the privacy policy, you can continue reading the document.

BTL LANZAROTE S.L. is committed to complying with the legislation in force at all times regarding the processing of personal data. This privacy policy is provided in accordance with the requirements of the GDPR and the LOPDGDD, informing users and individuals whose data are processed about:

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The data controller is BTL LANZAROTE S.L.:

Identity	BTL Lanzarote S.L – B-35456680
Address	C/ Timanfaya Nº2, 35510, Tías, Lanzarote (Las Palmas)
Phone	928984525
Website	www.stratvs.com
Email	lopd@rosagroup.com

BTL LANZAROTE S.L. informs users that the data provided through browsing our website, different data collection forms, or emails will be processed by BTL LANZAROTE S.L. This processing is registered in the Record of Processing Activities managed by BTL LANZAROTE S.L., in accordance with the provisions of the GDPR.

WHAT ARE YOUR PERSONAL DATA USED FOR?

At www.stratvs.com, we process data from both users of our website and third parties who have relationships with us. To help you understand how we process your data, we have differentiated the purposes for which we use the data, the types of data, and the legal basis depending on the category of individuals whose data we process. Below, we classify the individuals whose data we process based on their relationship with BTL LANZAROTE S.L.

What data do we collect from our website users?

Data of users who fill out any of the available forms: The personal data that BTL LANZAROTE S.L. requests include:
- Identification data: name, surname, phone number, postal and email address.
- Financial data: Credit card.
- Data related to the request.
Data of users who subscribe to the newsletter or wish to receive commercial communications and information:
- Identification data: Name, surname, and email address.
Data of users who browse our website: Data provided by cookies and Google Analytics.

For what purposes will we process your personal data?

When the user accepts our privacy policy, they authorize us to use the personal data provided for the following purposes:

Send the requested information and provide the service requested through the various forms available on our website.
Organize, communicate, and hold events or similar activities.
Conduct statistical studies to evaluate the success of campaigns or ways in which the user learned about a service provided by BTL LANZAROTE S.L. These data are collected solely for statistical purposes and are for the internal use of BTL LANZAROTE S.L.
Manage comments on our blog.
Send the newsletter to which the user has subscribed, including events, activities, and promotions from BTL LANZAROTE S.L. and the sector that may be of interest.
Send commercial communications about offers, activities, and promotions from BTL LANZAROTE S.L. and the sector that may be of interest, via conventional or electronic means, when the user has checked the box indicating they wish to receive information.

How do we obtain your data?

We obtain your data through:

The form that the web user completes for the purpose specified in it. The form is subject to the acceptance of this privacy policy through the indicated checkbox.
Browsing data obtained from the different cookies that the user accepts upon first accessing www.stratvs.com.

What is the legal basis for processing your data?

The user’s explicit consent (Article 6.1.a GDPR) given by completing the different forms, checking the box to send the newsletter, and receiving commercial communications/information about offers, activities, and promotions from BTL LANZAROTE S.L. and the sector that may be of interest is what legitimizes the processing by BTL LANZAROTE S.L. The user can revoke their consent at any time, although if they do so, it does not affect the data processing carried out before the revocation.

Legitimate interest for profiling and detecting preferences through the installation of cookies.

Execution of a contract or pre-contractual measures when the customer makes a request through the different forms available on our website or requests information about the services provided by BTL LANZAROTE S.L.

What data do we collect from our suppliers?

Supplier identification data: The personal data requested by BTL LANZAROTE S.L. includes:

Identification data: first and last names, phone number, postal address, and email address.
Employment and professional data.
Activities and businesses.

How do we obtain your data?

We obtain your data through:

The signing of the contract that binds us, the acceptance of the presented budget, the receipt of the supplier’s invoices, and the signing of the Data Processing Agreement if applicable due to the service provided.

For what purposes will we process your personal data?

Manage the information related to the data of our suppliers of goods and services, as well as their representatives.
Maintenance of the contractual relationship with our suppliers.
Management of payments and collections related to the contracts that bind us.

What is the legal basis for processing your data?

The execution of a pre-contract/contract to send you information and manage the service provided, which would not be possible otherwise.
Legitimate interest for the management of data related to the representatives of BTL LANZAROTE S.L. suppliers.

What data do we collect from our guests?

Data from guests who fill out any of the forms available on www.stratvs.com as well as at the physical establishment of BTL LANZAROTE S.L.

Identification data: first and last names, phone number, postal and email address.
Data related to the request.

Data from guests who register on our platform:

Identification data: first and last names, postal and email address, phone number, billing address.

Data from guests who make a reservation or order at our physical establishment:

Identification data: first and last names, postal and email address, phone number, billing address.

Data from our guests obtained through our contracts and estimates:

Data from guests who make an online or in-person reservation:
- Identification data: title, first and last names, postal and email address, phone number, billing address.
- Transaction data: purchased products/services provided and payment method, invoice, or purchase receipt.

How do we obtain your data?

If you are an online guest, we obtain your data through:

The form that the user fills out to request information and/or a quote, order, or to finalize the online reservation in our e-commerce. The form is subject to the acceptance of this privacy policy via the indicated checkbox.
Browsing data obtained from the various cookies that the customer accepts when first accessing www.stratvs.com.

If you are a guest who made a reservation in person, we obtain your data through:

The guest registration form.
The acceptance of the presented estimate.
The signed contract.

For what purposes will we process your personal data?

Generate and manage the documentation associated with your requests and purchases.
Provide you with information about offers, products, and services related to your purchase.
Process your reservation through our platform.

What is the legal basis for processing your data?

The execution of a pre-contract/contract to send you information and manage the service provided or the product supplied, which would not be possible otherwise.
User consent for sending newsletters and commercial communications about offers, activities, and promotions from BTL LANZAROTE S.L. and the sector that may be of interest. The user can revoke the consent at any time.
Legitimate interest for sending information about exclusive promotions, latest news, and personalized information tailored to the profile of the interested party, as well as for sending satisfaction surveys about the products or services purchased.

What data do we collect from job applicants and candidates?

Data from candidates requested in the ‘work with us’ form by BTL LANZAROTE S.L:

Identification data: first and last names, phone number, postal and email address.
Academic and employment data.
Data that the candidate includes as attached documents.

How do we obtain your data?

We obtain your data through:

Submission of a resume at our facilities or the completion of the ‘Work with us’ form on our website.

For what purposes will we process your personal data?

The personal data provided by candidates is used solely for open or upcoming selection processes in the case that the provided data is for our job pool.

What is the legal basis for processing your data?

User consent through the inclusion of their data and resume on the BTL LANZAROTE S.L. website to participate in active selection processes as well as future processes that may be carried out as long as the user does not oppose the processing of their data.

What data do we collect from social media contacts?

Identification data on Social Media: BTL LANZAROTE S.L. will not request data beyond what you have included in your user profile.

For what purposes will we process your personal data?

Respond to and manage your queries, requests, or inquiries.
Interact with you while you are part of our community of followers.

What is the legal basis for processing your data?

In the execution of a pre-contract/contract that links you with the corresponding social network and in accordance with their privacy policies:

Facebook: Facebook Policy
Instagram: Instagram Policy

www.stratvs.com will always seek to establish appropriate mechanisms to obtain the user’s consent for the installation of cookies that require it. When a user accesses our website, a pop-up appears informing about the existence of cookies and that if they continue browsing our page, they consent to the installation of cookies. The acceptance of cookie installation involves the acceptance of storing the IP address in the records of www.stratvs.com, along with the date of acceptance, for a period of one year, to demonstrate the consent given. You can find more information in our “Cookie Policy”.

How long do we keep your data?

Website Users

Data processed based on user consent will be kept as long as it is relevant to the purpose for which it was collected and the consent is not revoked.

Data processed based on legitimate interest will be kept for the duration related to the reason for collecting the data, ensuring appropriate safeguards and respect for the rights and freedoms of the data subjects.

Data processed based on the execution of a contract or pre-contractual measures will be kept for as long as the contractual relationship is in force, as well as for the time period required by legal obligations.

The IP address obtained through cookies will be kept for one year to demonstrate user consent.

For more information on cookie retention periods, you can find details in our “Cookie Policy” on our website.

Providers

Data processed based on a contract, as well as if part of the processing is justified by a legal obligation, will be kept for the duration of the contractual relationship. The retention period for the data once this relationship has ended, or if the processing is related to a legal obligation, will be as legally required, and the data subject cannot revoke the processing except in the cases of legal data blocking provisions.

Guests

Data processed based on the guest’s consent will be kept as long as it is relevant to the purpose for which it was collected and the consent is not revoked.

Job Applicants and Candidates

Data processed based on the consent of job applicants and candidates will be kept while the selection process they applied for remains open. If the application is not for a specific selection process but for future applications, the retention period will be up to one year, at which point the CV will be deleted and destroyed, unless the interested party expresses a desire for retention and updates it.

Social Media Contacts

Data processed from social media contacts will be kept as long as the user and BTL LANZAROTE S.L. maintain a connection on the social network. As it does not depend directly on BTL LANZAROTE S.L., data processing can only be consulted or deleted in a restricted manner. We will process your data as long as the social media user is connected to BTL LANZAROTE S.L. as ‘friends’, ‘likes’, ‘follows’, or similar buttons.

To rectify your data, restrict information, or shared posts, BTL LANZAROTE S.L. is not responsible for making these changes; it should be done by the social media user through their profile settings according to the social network’s privacy policy.

Regardless of the legitimacy for collecting the data, it may be processed for scientific, historical, or statistical research purposes, always implementing appropriate safeguards and respecting the rights and freedoms of the data subjects.

Additional Information on Data Processing

Only individuals over 18 years old can provide data through our website and email. If you are under this age, you must have the consent of your parents or legal guardians.

The user guarantees the authenticity and accuracy of all data provided to BTL LANZAROTE S.L., and declares that they are over 18 years old, and will be solely responsible for any false or inaccurate statements made.

In the case of booking a service, the interested party must be over 18 years old, the legally established age in the civil code to acquire majority and legal capacity.

Personal data processed by BTL LANZAROTE S.L. may be mandatory or voluntary. The web forms will not request special category data to ensure your privacy. If it is necessary to collect special category data to provide a service, it will be requested through another channel. The data requested in the forms includes:

Identification data: name and surname, phone number, postal and email address.
Data related to the request.
Data of users subscribing to the newsletter/who want to receive commercial information and communications.

Voluntary information is that which the user is not required to provide to contact us.

Fields marked with an asterisk (*) or the word (required) in our forms are mandatory; refusal to provide them will result in the inability to provide the service or address your request.

If you provide data of third parties, you declare that you have their consent and commit to informing them of the information provided in this clause, exempting BTL LANZAROTE S.L. from any obligation. However, BTL LANZAROTE S.L. may carry out checks to ensure that the third party has been informed, adopting the diligence measures established in data protection regulations.

Who will your data be communicated to?

Data will not be shared with third parties except where required by law or if necessary to address your request.

Recipients of your data may include:

Group companies.
Public administrations and organizations when required by fiscal, labor, social security, or other applicable regulations.
Data processors (fraud detection and prevention providers, technology services, customer service, advertising and marketing services, and, in general, third-party providers necessary for the services offered by BTL LANZAROTE S.L., such as courier and transport service providers, etc.).

Are there international data transfers?

www.stratvs.com is hosted in Spain, a country within the European Union, in the European Economic Area, or that complies with the guidelines established in Articles 46 and 47 of the GDPR. Therefore, there will be no international transfers of data provided by users on the website.

Our website only accesses user data using the following methods:

Through contact forms available on the website.
Through cookies that the user has previously accepted.
Through newsletter subscriptions.

International data transfers may also occur in the context of the above-mentioned transfers/communications, for which BTL LANZAROTE S.L. will use the tools provided in Articles 46 and 49 of the GDPR as a guarantee for transfers to countries without an adequacy decision by the European Commission.

In any case, third parties with whom certain personal data is shared must have previously demonstrated the adoption of adequate technical and organizational measures for proper protection, and data will only be transferred to third countries when there is a binding legal instrument in accordance with Articles 46 and following of the GDPR. By accepting this privacy policy, you accept that an international data transfer may occur according to the indicated guarantees.

If GDPR requirements are not met, the interested party may consent to the international transfer or execute a contract in the interest of the data subject. Otherwise, authorization must be requested from the Supervisory Authority.

Additionally, some services provided by and for BTL LANZAROTE S.L. may involve the transfer of personal data to a third country outside the EU, in “cloud” services provided by some of the main international providers (e.g., Google, Microsoft). These services will confirm the aforementioned compliance.

BTL LANZAROTE S.L. does not sell user data to third parties under any circumstances.

What rights do you have and how can you exercise them?

Users can exercise the following rights with BTL LANZAROTE S.L.:

Access to their personal data.
Rectification when the data is inaccurate or incomplete.
Request the deletion or cancellation of data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
Object to processing.
Request the limitation of processing when certain conditions set out in the regulations are met.
Request data portability in cases provided for in the regulations.
Prevent being subject to automated decisions.
Withdraw consent given.

To exercise these rights, the user must send a written request specifying the right they wish to exercise and provide proof of identity and contact address or email for notification purposes. This request can be made by postal mail to: BTL LANZAROTE S.L., C/ Timanfaya Nº2, 35510, Tías, Lanzarote (Las Palmas), or by email to: lopd@rosagroup.com.

BTL LANZAROTE S.L. must respond to the request within one month of receiving it. This period may be extended by two months if necessary, considering the complexity and number of requests. We will inform you of any extension within one month of receiving the request, stating the reasons for the delay.

Additionally, interested parties have the right to file a complaint with the competent Supervisory Authority (Spanish Data Protection Agency) if they believe that BTL LANZAROTE S.L. has violated the rights recognized by data protection regulations at www.aepd.es.

Are my data secure?

BTL LANZAROTE S.L. has a contract with the hosting company Dinahosting for the hosting of its website. It is a European company with the latest security systems.

In any case, BTL LANZAROTE S.L. guarantees the adoption of appropriate measures to ensure the confidential treatment of your data given its reserved nature and commits to keeping such data secret, treating it with the utmost confidentiality, and declares that it has implemented the security policies corresponding to the type of data handled in accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, on the protection of individuals with regard to the processing of personal data and the free movement of such data (GDPR).

All data provided through our platform is collected via a secure protocol. Our website has an SSL certificate that ensures that when a user visits our website and exchanges information with us, a secure encrypted connection is established.

Links to Other Websites

If you choose to leave our website through links to other websites not belonging to our entity, BTL LANZAROTE S.L. is not responsible for the privacy policies of those websites or the cookies they may store on the user’s computer.